Frequently Asked Questions

General

A free virtual SIM card that can be downloaded over the Internet. Using eSIM data bundles, you will get instant internet access at affordable prices in the most visited countries in the world. The eSIM is compatible with all smartphones, tablets, and laptops supporting the eSIM technology. By choosing prepaid eSIM, you will enjoy the following advantages:
  • Data valid for a lifetime as long as topped up once a year;
  • No monthly payments;
  • Several networks in each country for extended coverage;
  • Privacy Residential IP address;
  • Ability to download and use the plan immediately.
As many as you wish. You can also check how many and which profiles you have. Navigate to Profile > My Plans.
You can see the entire list of eSIM cards that you have.
Absolutely. You may use both a physical SIM card and an eSIM card in the compatible device.
eSIM doesn’t come with a phone number. Our Lines include mobile data plans only, which you can use with any free or paid local phone number services, like TextNow or Google Voice. You also can make free voice calls and send text messages using such popular applications as WhatsApp, Facetime, Telegram, Messenger, etc. It also works with any VoIP technology like Skype, Viber, Hangouts, etc. eSIM and physical SIM cards can be used in any eSIM-enabled or dual-SIM device. You can continue using the phone number from your main operator on 1 eSIM/SIM card slot and use data on another eSIM/SIM card slot.
Data roaming occurs when you use a data connection outside your carrier’s coverage zone. Your mobile network can make substantial charges for roaming outside your network coverage zone, and you may end up with an enormous bill without realizing it.
Using only Wi-Fi is the most obvious way to minimize or eliminate data roaming fees. Keep in mind that it is not a foolproof method for many of us because our phones or tablets are often needed most while we are on a move and not while we are sitting in an internet café or a hotel lobby (remember that most of the hotels still profit by charging for Wi-Fi). It is important to mention that public internet access is not secure, and you are much more prone to identity theft when using a public Internet connection. You will be more protected by using your own secure mobile connection.
Yes. To share your connection to other devices, see instructions below corresponding to your device’s operating system and brand

FOR APPLE:
To set up a personal hotspot on your iPhone or iPad (Wi-Fi + Cellular), go to Settings > Personal Hotspot and toggle it ON (if you don’t see Personal Hotspot in Settings, tap Cellular > Personal Hotspot). Make note of the Wi-Fi password.
FOR SAMSUNG:
Navigate to Connections > Mobile Hotspot and Tethering > Mobile Hotspot and toggle it on. A pop-up window will appear, where you can find the Wi-Fi password for devices that want to connect.
FOR MOTOROLA:
Navigate to Settings > Network & internet > Hotspot & tethering. Here, you can select to share a connection via Wi-Fi, USB, or Bluetooth. For a Wi-Fi connection, tap Wi-Fi hotspot and toggle it on. The hotspot name will be displayed on this screen. Tap Advanced > Hotspot password for the password.
FOR GOOGLE PIXEL:
Pull down from the top of the screen and navigate to Settings > Network & Internet > Hotspot & Tethering > Wi-Fi Hotspot, and toggle the switch to on. The hotspot name and password will then be visible.
FOR HUAWEI:i
Navigate to Settings > Wireless & networks >Tethering & portable hotspot > Portable Wi-Fi hotspot. Choose Configure Wi-Fi hotspot to set a name, security setting, and password for your hotspot, then tap Save.
Please make sure that the APNs (Access Point Name) of cellular data and personal hotspot settings are matching.
According to our Privacy policy, when ordering or registering on our site, you may be asked to enter personal information like your name, email address, and credit card information. Please note that if our alert system marks your order as fraudulent, we must confirm that you placed the order. To prove that, you must provide a copy of your photo ID and a scanned copy of your credit card.
You may be sure of a private internet connection as we provide you with a Privacy IP address. Privacy IP address prevents other websites from tracking your real location through an IP address. Other websites can determine your real physical location if you use your real IP address. They can sell this information to advertising agencies or other bad actors. It can be used to profile you and combine with other personal information to determine your real name, physical address, interests and  other personal data. You can check what other websites see based on your IP by browsing to this site https://www.iplocation.net/

Privacy IP provides you with IP addresses that can not be used to determine your real location. That is why you see web advertisements in other languages. Because advertisers can not profile you based on your IP address, and they just show general ads. Depending on your data plan, you get a Hong Kong, France, Spain, USA and other Privacy IP addresses. To find information about the IP address you get, go to your account on our website > eSIM Lifetime Plan Lines menu> find More details button under the Refill button.
No matter where your travels take you, your connection to the internet will be private and secure. Password protected encryption means you’ll never have to worry about questionable public Wi-Fi networks and information leaks.
With eSIM, you can have a private internet connection as we provide you with a Private and Residential IP address. You don’t want other websites to know your physical location or advertising companies to sell your personal data to other companies or be tracked by them on the Internet? That’s what a Private IP address protects you from. Most modern applications use encryption to protect customer data, but some outdated apps don’t. Then VPN service is useful, as it does provide additional encryption. We don’t provide additional encryption. VPN also provides you with a Private IP address. Our service is much faster than VPN, because we don’t use servers in between. We provide you with residential Private IP addresses, that are not detected as proxy or VPN addresses. It allows you to use many services that are blocked for you when you use a VPN. Depending on your eSIM plan, you get a Hong Kong, France, or USA Private IP address.
Please note that the origin of the eSIM in your possession is Spain. As a result, some websites can determine your location as Spain and even aren’t allowed to be opened. For such cases, please use Opera browser with the interior VPN and choose the US IP address. Besides Opera browser, you could also use such free VPN services as ProtonVPN and Psiphon, which also give a free US IP address. You can download both the desktop and mobile versions of these services.
Apply it in your account on our website. Find the “Lines” menu* click on “More Details” on the Line’s managing panel and find the “Redeem Free data” button. Bonus coupon codes may be applied only for active Lines. Enter the coupon code and click on “Apply.” Done, the bonus data is on your balance! Each coupon code can be used once per account. You can also apply the code if you click on Refill. You can apply the code in the field under the data packs.

If you have several Lines under the different plans, you’ll see separate Lines menus.
The validity period of your data depends on the data refill bundle you purchase. You can choose from 7 days, 30 days, 90 days, and 180 days, depending on the Travel eSIM plan you select.
A Travel eSIM is a digital SIM card that covers a specific country. It comes with various data refill bundles, each with its own validity period and data allowance.
If you do not use all the data in your refill bundle before its expiration date, the unused data will expire and cannot be carried over to the next period.
You can buy as many Travel eSIMs as you need. There is no limit to the number of Travel eSIM lines you can have.
If you use up all the data in your bundle before expiration, the line becomes deactivated, and the bundle activation status becomes “Finished.” You can top up to continue using the line.

Coverage

We collaborate with the major carriers worldwide to ensure you receive the best connection. Most largely populated areas have great cellular signals, and your mobile device will work without disruptions. However, many factors can prevent you from getting good mobile coverage. You may be able to get weak or no signal due to limitations in topography (the surroundings), network architecture (the location of cellular antennae) and capacity (the number of callers communicating in the area at a given time). If you have concerns regarding the coverage in the area you are traveling to, please contact our customer support in advance. You may also visit websites listing dead spots organized by service providers and location. 
Travel eSIM bundles operate on 1, 2, 3, or even 4 major networks within the countries they encompass. To access a list of operators for your eSIM bundle, please log in to your account on our platform, select the specific line for which you want to check coverage, and click on ‘Countries & Networks’.

Compatibility

Apple:
iPhone 14 Pro, iPhone 14 Pro Max, iPhone XS Max, iPhone XS, iPhone XR, iPhone 12 Pro, iPhone 11, iPhone 11 Pro Max, iPhone SE 2020, iPhone 12, iPhone 12 mini, iPhone SE 2022, iPhone 12 Pro Max, iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 11 Pro
Google:
Google Pixel 4a XL, Google Pixel 7, Google Pixel 4 XL, Google Pixel 4a, Google Pixel 4a 5G, Google Pixel 5, Google Pixel 5a 5G, Google Pixel 6, Google Pixel 6a, Google Pixel 6 Pro, Google Pixel 7a, Google Pixel 7 Pro, Google Pixel Fold, Google Pixel 4
Hammer:
Hammer Blade 5G, Hammer Explorer Pro, Hammer Blade 3
Huawei,
Huawei Mate 40 Pro, Huawei Mate 40, Huawei P40 4G, Huawei P40 Pro, Huawei P40
Motorola:
Motorola RAZR 2019, Motorola Razr 40 Ultra, Motorola Razr 40 Ultra, Motorola Razr 40, Motorola RAZR 5G, Motorola Edge Plus 2023, Motorola Edge 40 Pro, Motorola Edge 40
OPPO:
Oppo Find X3 Pro, Oppo Find X5 Pro, Oppo Find X5, Oppo Reno5 A, Oppo Find X3, Oppo Reno6 Pro 5G
Rakuten:
Rakuten Hand 5G, Rakuten Hand, Rakuten Big, Rakuten Big-S, Rakuten Mini
Samsung:
Samsung Galaxy Note20 Ultra, Samsung Galaxy S23+, Samsung Galaxy S23 Ultra, Samsung Galaxy Z Flip 5G, Samsung Galaxy Z Flip, Samsung Galaxy Note20 Ultra 5G, Samsung Galaxy Z Flip3 5G, Samsung Galaxy Note20 FE, Samsung Galaxy S22 Ultra 5G, Samsung Galaxy Note20 5G, Samsung Galaxy Note20+, Samsung Galaxy Note20, Samsung Galaxy Z Flip 4, Samsung Galaxy S23, Samsung Galaxy S22+, Samsung Galaxy S20+, Samsung Galaxy Fold, Samsung Galaxy Fold2 5G, Samsung Galaxy Z Fold2 5G, Samsung Galaxy Z Fold3 5G, Samsung Galaxy Z Fold4, Samsung Galaxy Z Fold4 Ultra 5G, Samsung Galaxy S22+ 5G, Samsung Galaxy S20, Samsung Galaxy S20+ 5G, Samsung Galaxy S20 Ultra, Samsung Galaxy S20 Ultra 5G, Samsung Galaxy S21, Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy S22 5G, Samsung Galaxy Note20 FE 5g
Sony:
Sony Xperia 1 IV, Sony Xperia 10 III Lite, Sony Xperia 10 IV, Sony Xperia 5 IV
Other:
Gemini PDA, Fairphone 4, Honor Magic 4 Pro, Honor 90 (dual SIM), Nokia XR21, Honor Magic5 Pro, Nokia X30, Microsoft Surface Duo, Microsoft Surface Duo 2, Oneplus 11 5G, Xiaomi 12T Pro, Xiaomi 13 Lite, Sharp Aquos Wish, TCL 40 XL, Nuu Mobile X5, Nokia G60, Sharp Aquos Sense6s
ASUS:
ASUS VivoBook Flip 14 TP401NA, ASUS NovaGo TP370QL, ASUS Mini Transformer T103HAF
Acer:
Acer Swift 7, Acer TravelMate Spin P4, Acer Spin 7, Acer Swift 3, Acer TravelMate P6, Acer Travelmate P2
Apple:
iPad mini (5th Gen or later), iPad (7th Gen or later), iPad Air (3rd Gen or later), iPad Pro 12.9 (3rd Gen or later), iPad Pro 11 (1st Gen or later)
Dell:
Dell Latitude 5511, Dell Latitude 7210 2-in-1, Dell Latitude 7310, Dell Latitude 7410, Dell Latitude 9420, Dell Latitude 9510, Dell Latitude 5410, Dell Latitude 5411, Dell Latitude 9410
HP:
HP Probook G4, HP Zbook Studio G5, HP Zbook G4, HP Zbook G5, HP Spectre x360, HP Spectre Folio 13, HP mt32 Mobile Thin Client, HP Probook G5, HP mt45 Mobile Thin Client, HP mt46 Mobile Thin Client, HP Elite x2 1012 G2, HP Probook G3, HP EliteBook 840 Aero G8, HP Elite Dragonfly 2, HP Elitebook x360 G6, HP Elitebook x360 G5, HP Elitebook x360 G3, HP Elitebook x360 G2, HP Elitebook G5, HP Elitebook G4, HP Envy x2, HP Elite Folio 13 – 5G, HP Elite x2 1013 G3
Huawei:
Huawei dtab Compact d-02K
Lenovo:
ThinkPad X1 Carbon Gen 9, ThinkPad X1 Titanium Yoga 2 in 1, Lenovo Yoga 520, Lenovo Yoga 720 convertible laptops, Lenovo Miix 630, Lenovo Yoga C630, Lenovo X1 Fold, Lenovo Flex 5G, ThinkPad X12 Detachable, ThinkPad X1 Nano, ThinkPad X1 Fold
Microsoft:
Surface Pro LTENew Surface Pro 7+, Surface Go 2, Surface Pro 5 LTE Advanced, Surface Pro X
Samsung:
Samsung Galaxy Book 2
Yes, absolutely. The eSIM works on all devices that support the eSIM technology, including iPads, HP Spectre Folio, Lenovo Yoga 630, Windows 10 PCs, etc.
In order to confirm that your device supports eSIM, you will need to find its “eSIM IMEI” number by following the steps below.
Samsung devices
  1. Go to Settings
  2. If in Settings you see a search bar, type in “IMEI”, and the option “IMEI information” (or similar) should show up (otherwise, you will need to go to About phone> Status).
  3. Tap “IMEI information”. If the “IMEI (eSIM)” is available, it should mean that your device supports eSIM.
Other Android devices
  1. Dial *#06# and press call
  2. In case your device is eSIM capable, you should be able to view your device’s eSIM unique identification number (EID)
 
An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM. To learn if your iOS device is eSIM compatible, you will need to:
  • have an iPhone XS, iPhone XS Max, iPhone XR, or later with iOS 12.1 or later
  • Make sure your devices are carrier unlocked:
    – Go to Settings> General> About.
    – Scroll down to view the “Carrier lock” section.
    – It should say “NO SIM restrictions”, which means that the device is unlocked
  • Scroll down to view the “AVAILABLE SIM” (iOS 15 and newer) or “DIGITAL SIM”(older iOS versions) section. It should contain an IMEI under AVAILABLE SIM or DIGITAL SIM, which means that the device is eSIM compatible. If eSIM already has been activated, the SIM IMEI will be displayed in the “eSIM” section.

 eSIM on iPhone is not offered in mainland China. In Hong Kong and Macao, iPhone 13 mini, iPhone 12 mini, iPhone SE (2nd and 3rd generation), and iPhone XS feature eSIM.

Before we get started, you need to see which version of Windows 10 your notebook uses, follow these steps:
  1. Click on the Start button
  2. Navigate Settings > System > About
  3. Scroll to Windows specifications
  4. Your version will display next to Version. 

Also, you need to check if your Windows 10 device is eSIM compatible. To do this, take the following steps:

  • Select the Start button
  • Navigate to Settings > Network & Internet > Cellular. If there is a link that says Manage eSIM profiles, your laptop has an eSIM

Setup

eSIM cannot be used with a locked phone. If you are unsure if your phone is carrier locked or not, you may easily check this by following the steps below:

How to Check Locked/Unlocked Status on IOS

  • Open Settings;
  • Scroll down and tap on General;
  • Then select About;
  • If you see the No SIM Restrictions message next to Carrier Lock, then your iPhone is unlocked.

How to Check Locked/Unlocked Status on Android

  • Access Settings;
  • Tap on Connections, Network & Internet (may vary depending on your phone’s model);
  • Select Mobile network (or Cellular network);
  • Tap on Advanced (if needed) and select Choose Network, Automatically select network, or another variant to open the list of carriers;
  • If several carriers appear, the chances are that your phone is unlocked.

You may also test the eSIM from another provider if you have one, and if you can successfully browse the internet, your phone is definitely unlocked.

The eSIM QR code is unique and can only be used on the same device, it was registered the first time. If you accidentally lost or changed your device or removed the eSIM, you need to purchase a new one.
To add a new eSIM to your iOS device: Settings > Cellular > Add Cellular plan and then position the QR code in the frame >Scan the QR code and select ok. Once the eSIM is added to your device, please follow the instructions below to activate the eSIM plan in your iOS device settings and start using the data immediately.
  • Turn on your eSIM under Cellular/Mobile Plan.
  • If you want to use both your lines, turn on “Allow Cellular Data Switching” from Cellular/Mobile data menu. Meanwhile, if you want to use only eSIM, then turn it off to avoid charges on your other line.
  • Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas). You will not be charged with any extra payments by us with Data Roaming option On

If your device can’t scan the eSIM QR code, you can manually add your account using the provided activation code (LPA). Settings > Cellular > Add Cellular plan >  Choose “Enter Details Manually” (located under the scanner >  Enter the following details:

  • SM DP + Address: XXX
  • Activation Code: YYY



The eSIM QR code is unique and can be installed only once. If you have lost or changed your device or removed the eSIM accidentally, you need to purchase a new one.

There are 3 ways to add an eSIM to your device (please note these steps may differ depending on your device):

Option 1 – By scanning the eSIM QR Code
To scan the QR Code and set up your eSIM, please follow these steps:
  • Go to your account to find your QR code
  • Scan your QR code and add the confirmation code if prompted
  • If necessary, go to Network & Internet and tap on the Mobile network to set the correct APN listed in the Additional Info which is at the bottom-right of the selected data package page.
  • Turn on eSIM under Mobile Network
  • Enable Mobile Data
  • Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)

If you still don’t have connectivity, please check your APN (access point name) settings, probably your APN was not set automatically. You can set the APN manually, please find the APN details in your account > eSIM lines>More information

Option 2 – manually change APN settings on an Android mobile phone

  • From the home screen, tap the Menu button.
  • In the phone configuration, select “Wireless and network.”
  • Tap the “Mobile Networks” option.
  • Scroll down and tap on “Access point name or APN.”
  • Tap on the three-dot menu in the upper right corner of the screen.
  • Tap on “New APN” and enter the APN details from your account > eSIM lines>More information.

Once it’s done, click on the ‘Save’ option in the upper right corner of the screen.


Option 3 – By adding the eSIM manually
If you are experiencing issues scanning the QR code or are unable to scan the QR code, you can enter eSIM details manually. Please follow these steps:

  • Go to your account to find your QR code
  • Go to Settings on your device
  • Tap on Network & Internet
  • Tap the Add icon next to Mobile Network
  • Tap Next when asked, “Don’t have a SIM card?”
  • Tap Enter Code Manually. You will be asked to enter your SM-DP+Address in the following format: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE
  • Turn on your eSIM under Mobile Network
  • Enable Mobile data
  • Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
  • If you still don’t have connectivity, please check your APN (access point names) settings, probably your APN was not set automatically. You can set the APN manually, please find the APN details in your account > eSIM lines > More information

The eSIM QR code is unique and can be installed only once. If you have lost or changed your device or removed the eSIM accidentally, you need to purchase a new one.

 

First, make sure that your laptop is connected to the Internet. In Windows Search, type Mobile Plans and open the app. To add eSIM profile to your Windows 10 laptop, you need to use a QR code that we send to you via email. Once you get it, do the following: Click on the Start  button > Settings  > Network & Internet  > Cellular > Manage eSIM profiles.

Under eSIM profiles, select Add a new profile to download and install eSIM.
You can manually switch between profiles:
  • Open Settings.
  • Click Cellular.
  • Click Manage eSIM profiles.
  • Select an eSIM profile that you want to discontinue and click Stop using next to it.
  • You will see the following message: “You’ll be disconnected from this cellular network. Continue?” Click YES.
  • Choose the network that you’d like to connect to, and click Use to activate a new profile.

To connect to cellular data using an eSIM profile

  1. Select the Start  button, then select Settings  > Network & Internet  > Cellular  > Manage eSIM profiles.
  2. Under eSIM profiles, select the profile you want, and then select Use.

Select Yes for This will use cellular data from your data plan and may incur charges. Do you want to continue? You’ll be connected to a cellular data network and ready to go.

Before starting the installation process of your eSIM, please ensure you are connected to the Internet, either using your mobile data or Wi-Fi network. Follow this guideline on how to install an eSIM on your Samsung Galaxy S20 / S20+ / S21 / S21+.

1. Head into your Settings > Connections
2. Tap on SIM card manager
3. Select Add mobile plan
4. Select ‘Scan Carrier QR code’
5. Position the QR Code within the guided lines to scan it and enter the confirmation code if prompted
6.  Once the eSIM plan has been detected, tap on Add
7. When your plan has been registered, select OK to turn on the plan
8. Once you have activated your eSIM, you can view it in SIM card manager
9. Turn on eSIM under Mobile Network
10. Enable Mobile Data
11. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
12.  If you still don’t have connectivity, please check your APN (access point name) settings,  probably your APN was not set automatically. You can set the APN manually, please find the APN details in your account > eSIM lines>More information

Here’s how to manually change APN settings on Samsung Galaxy devicesul>

  • Tap the Settings app > Connections.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • Tap “Add New”  and enter the APN details from your account > eSIM lines>More information. 

    • You can also follow the instructions from the video  – Galaxy S21 / Ultra / Plus: How to Add an eSIM Mobile Plan (Dual SIM)

    Activation

    The eSIM data plan duration begins the moment you start using your balance. 
    When you receive a QR code, your Travel eSIM line has a bundle assigned, but it’s in “Not-Active” status. The bundle activation status becomes “Active” when you connect to the internet.
    Each bundle has its own activation status, which can be:
    • Not-Active: Until the customer makes the first usage of the bundle’s data.
    • Active: When the customer is using the bundle’s data.
    • Expired: If days were expired.
    • Finished: If the customer used all data on the bundle.
    On Android smartphone:
    • Go to Settings > Connections;
    • Choose Mobile Networks (if your device is running Android Lollipop, you will need to choose More Networks, then Mobile Networks);
    • Choose Network Operators;
    • Disable Automatic search and choose the required network from the list.

    On iOS devices:
    • Press Settings;
    • Select Cellular/Cellular pla
    • Choose Network Selection;
    • To select the network manually, press the indicator next to Automatic until the function is deactivated;
    • You will see a list of the network operators available. Click on the required network.
    Notice that eSIM won’t be working, if you’re not in the country of coverage. And if you will activate eSIM before departure, the validation period starts. You may install it before and check all the settings, but activate in the country you need. To verify your products are up and running, please ensure you have configured them correctly. If you have eSIM, please make sure it is set as a primary plan for Mobile Data and if Data Roaming is enabled. Check your eSIM bundle’s info panel to find out if the APN settings are required to establish a connection.
    On an Android device, take the following steps:
    • Tap Settings, then choose Connections;
    • Select Mobile Networks;
    • Tap the switch to activate or deactivate Data Roaming.
    For iOS users:
    • Tap on Settings > Cellular (or Mobile Data, depending on the country);
    • Under Cellular Data Options, toggle Data Roaming into the on position.

    Usage

    First, it’s worth explaining what each measurement unit is worth:
    • Approximately 1,024 kilobytes (Kb) make up one megabyte (Mb).
    • The next measurement up is gigabyte (GB), which is made up of 1,024 Mb.
    • 1 GB Data Package is great for occasional usage. To give you an idea of what a 1 GB of mobile data might look like for typical use, please refer to the table below. Please note that these calculations are estimates only.

    1GB (1024 MB) of data on a Smartphone:

    • 100000 text only emails
    • 130 minutes of video calling
    • 2600 online page visits
    • 12000 minutes of GPS navigation
    • 350 photos upload and download
    • 1000 minutes of streaming music files
    You will be able to enjoy 4G/LTE speeds on networks around the world. 5G is not available yet, but may be achieved with certain eSIM bundles in some locations. Please note that such factors as your location, device’s model, and weather may affect the data speed and connection quality.
    Some of the most common internet activities that may cause high data usage are:
    • automatic system, mobile app, and cloud updates;
    • prolonged video streaming sessions;
    • online interactive gaming;
    • movie/torrent downloads;
    • photo synchronization and in-browser video/audio auto streaming.
    To check your balance, go to your account and navigate to eSIM Lines on the left sidebar (if you use the mobile version, click on the menu button left above). You will see the current balance of your eSIM bundle on its info panel. For your convenience, you can immediately add the My Account button to the home screen to access your eSIM info. Tap on the menu button in your browser when you are in your account and on our website. Click “Add to the home screen” (instructions may vary depending on the model of your phone).
    You will be notified via text message and email when data usage on your SIM exceeds 75% of your credit. You will receive another text message/email when the data usage reaches the 90%. 
    If you are using a Google Pixel device, please note that the data usage on your phone is not your real balance. It’s part of Android data warning with a 2 GB allowance. To check the data balance, please go to your account, at the Line’s managing panel in your account, choose the Line ID, and you can see how much data you have left and the remaining days. Meanwhile, you can add the My Account button to the home screen to access it immediately. Tap on the menu button in your browser when you are in your account and our website and click Add to home screen (instructions may vary depending on the model of your phone).
    Wi-Fi calling is the ability to use the voice service over a Wi-Fi connection. eSIMs are data-only plan eSIM, and we do not provide voice service. On the other hand, we recommend using any supported VoIP app, such as Skype, WhatsApp, Telegram, etc., to make calls via an internet connection. Or TextNow, Ring4, etc. can give you a free phone number or free calling minutes to call any local number.
    eSIM card allows unlimited tethering, which works with most mobile device models in most countries. If you use either of our eSIM bundles, you need to change the APN settings of the personal hotspot to mobile.three.cm.hk to make it work on your iOS and Android devices.

    Sometimes, the personal hotspot option doesn’t appear immediately after the APN is changed. In such cases, we recommend you wait until it shows up and turn off/on eSIM to activate it.

    To activate eSIM tethering on your eSIM-enabled iOS device, take the following steps:
    • Go to Settings > Cellular > Personal Hotspot.
    • Turn on “Allow Others to Join.
    • Tap on “Wi-Fi Password” to create a password for your hotspot.
    • Finally, you can connect other devices to iOS device’s hotspot to share internet connection.


    To activate eSIM tethering on an eSIM-enabled Android device, take the following quick steps:

    • Go to Settings > Network & Internet > Hotspot & tethering.
    • Tap on “Wi-Fi hotspot.”
    • Under “Wi-Fi hotspot,” you’ll see an option for “Sharing connection via eSIM.” Toggle this option on.
    • You can now connect your other devices to your Android hotspot to share its internet connection.
    Yes! No questions asked! We offer a Lifetime Money-Back Guarantee for our products and services. If you are experiencing technical difficulties, contact customer support before requesting a refund. To cancel your order and request a refund, please contact us via email or chat with the reason for your request, your order number, or your product ID. Please note that all refunds are subject to a 10% fee due to credit card and other payment system charges and processing resources required to provide a product and then cancel it and issue a refund.
    Unfortunately, the eSIM QR code is unique and can be used only once. If you delete it for any reason, you need to buy a new eSIM. To install eSIM, please scan the QR code (it can be found at More Details> QR code at the Line’s managing panel in your account), set eSIM as a Primary Data Plan, and enable Data Roaming. 
    The eSIM QR code is unique and single-used. Therefore, when changing the device, you need to buy a new eSIM. To install eSIM, please scan the QR code (it can be found at More Details> QR code at the Line’s managing panel in your account). Then, set eSIM as a Primary Data Plan, and enable Data Roaming. 

    Refill

    To refill your Travel eSIM, you can purchase one of the available refill bundles. Each refill comes with its own data allowance and validity period. When you purchase multiple refills for one Travel eSIM line, a new data bundle activates when the previous one expires or when its data is consumed
    The Auto-refill feature automatically adds a new data bundle to your Travel eSIM line when your balance reaches 100 MB or lower. 
    Lifetime Bill Protection is an optional feature you can activate when the Auto-Refill option is ON. It allows you to set a personal limit on your data charges to prevent excessive costs.
    With Bill Protection, you can set a maximum amount for your data charges. You will receive notifications when you reach 85% and 100% of this limit. When you hit 100%, your Travel eSIM line will be deactivated, and you will need to refill it via your account manually. You can enable or disable Auto-Refill and Bill Protection separately for your Travel eSIM lines.
    No. For example, if you use the USA_travel bundle, you can top up with any USA bundle but not other bundles (meaning you cannot refill your USA travel bundle with data bundles for the Portugal_travel bundle). For example, for the “Algol 10 GB / 30 days” bundle, you can choose “Algol 3 GB / 7 days,” “Algol 50 GB / 30 days,” etc.
    The top-up bundle starts counting days after the first usage of its data.
    If you top up when the previous bundle has expired but still contains unused data, the top-up bundle will become active upon first usage, and the data from the top-up will be utilized separately. Data from different top-ups is not combined or consolidated.
    If you purchase multiple top-ups, they are used in a “First-In, First-Out” (FIFO) order.
    If your line has been deactivated, purchasing a top-up will reactivate it, allowing you to use the new bundle.