Refund Policy

Returns and Refunds

If you are looking at our refund and return policy, then you either ordered one of our products or are seriously considering doing so. We value our customers and strive to keep you satisfied, especially when things don’t turn out the way you expect. Here are a few key points that you should know:

If you are not satisfied with our product, you may return your order and receive a refund anytime. Most issues can be solved with a quick email or chat. Our customer support specialists are available 24/7 and are waiting to assist you now (). If you are experiencing any issues with your product, please contact customer support before requesting a refund.

We work with hundreds of suppliers all across the globe to provide you with a wide range of products. This means that sometimes issues arise that are beyond our control to fix. We do our best to make things right and provide adequate compensation.

To return your order and request a refund, please contact us via email or chat with the reason for your request, your order number, and product ID.

All refunds are subject to a 10% fee. This fee covers payment system charges, as well as the resources required to process the return and refund.

If you made a payment on our website by mistake, we may offer you a store credit equivalent to the amount you spent.

It may take 5-10 business days before your money is settled in your bank account (if the payment was made via credit card) after issuing a refund.

Once data from a purchased plan is utilized, it is considered 'used' and generally not eligible for a refund. However, if you encounter issues that prevent you from using the data you purchased, please reach out to our support team with detailed information about your experience. Provide as much detail as possible to help us understand the issue. Your case will be promptly escalated to our billing department for review.

Refunds are issued to the same payment method (i.e. Credit Card) used to make the purchase and issued within 14 business days of receipt of the return request.

Please note that the refund amount shall be determined based on the original purchase price of the product at the time of acquisition, and shall not be influenced by any subsequent changes in the product price.

To determine if a refund is possible, Clients should initiate a refund by submitting a comprehensive request to customer support, including the transaction details and the payment method used.