Introduction
Welcome to jejeto.com (Jejeto), a digital eSIM service platform operated by eSIM Solutions, LLC. These terms and conditions govern your access to and use of Jejeto services available through our website and mobile applications. By accessing or using Jejeto, you agree to be bound by these terms, which affect your legal rights and obligations.
General Terms and Conditions
1. Validity of General Terms and Conditions for Clients (End Users)
1.1. Terms
1.1.1. These terms and conditions, as may be amended from time to time, apply to all our services made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a purchase, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below.
1.1.2. The materials contained in this website are protected by applicable copyright and trademark law. Use of these materials is granted subject to the terms provided herein.
1.2 Description of Services
1.2.1 We provide eSIM services that allow clients to access mobile data services globally.
1.2.2 Upon purchase, clients will receive an eSIM profile that can be downloaded directly to their compatible mobile device, enabling access to data services as per the chosen plan.
1.3 Use of Services
1.3.1 Clients are required to ensure their device is compatible with the eSIM technology and that their devices are network-unlocked to use the services.
1.3.2 The service is intended for normal personal use. Clients must not use the service for any unlawful, prohibited, or abnormal activities including but not limited to reselling the data, using it for automated data connections or for connections not initiated by humans.
1.4 Client Responsibilities
1.4.1 Clients are responsible for maintaining the confidentiality of their account and password and for restricting access to their devices, and they agree to accept responsibility for all activities that occur under their account or password.
1.4.2 Clients must inform us immediately of any breaches of security or unauthorized use of their devices.
1.5 Modifications to the Terms
1.5.1 We may revise these terms and conditions at any time without notice. By using the website after any modifications, clients agree to be bound by the revised terms.
1.6 Termination of Service
1.6.1 We reserve the right to terminate or restrict your use of our service if you violate these terms and conditions or are engaged in illegal or fraudulent use of the service.
1.7. Support
1.7.1. Support Hours for Jejeto service desk are 24/7, during which the service desk is available for the resolution of incident management tickets and service request tickets at Jejeto best efforts.
1.8. Cryptocurrency Payments Conditions
1.8.1. Supported networks for crypto payments: Ethereum, Tron, BNB Smart Chain, Avalanche C-Chain, Solana, Polygon, Arbitrum One.
1.8.2. Supported cryptocurrencies: 'USDT (TRC20)', 'BTC', 'DAI', 'AXS (ERC20)', 'DASH', 'DOGE', 'ETH', 'LTC', 'TUSD (ERC20)', 'USDC (ERC20)', 'USDT (ERC20)', 'XRP', 'TRX', 'AXS (TRC20)', 'HT (TRC20)', 'ETH (TRC20)', 'ETH (BEP20)', 'DAI (BEP20)', 'USDT (BEP20)', 'DESU (BEP20)', 'ADA (BEP20)', 'USDC (BEP20)', 'BTCB (BEP20)', 'CSC'. Please note that there is a minimum limit for the payment for each cryptocurrency.
1.8.3. A 10% transaction fee is applicable to every cryptocurrency transaction.
1.8.4. If the Client makes a payment with an insufficient amount, the Client is requested to immediately contact Jejeto customer support to rectify the payment discrepancy and transfer the missing amount.
1.9. Refund and Cancellation policies and guidelines for Clients
1.9.1. Orders cancellations and refunds are available for Clients anytime. Most issues can be solved by email or chat ().
1.9.2. After the refund is processed it may take 5-10 business days for the refund to show on the Client's payment card statement (if the payment was made via credit card).
1.9.3. All refunds (except crypto payments) are subject to a 10% fee due to credit card and other payment system charges and processing resources required to provide a product and then cancel it and issue a refund.
1.9.4. Refills are not refundable.
1.9.5. Jejeto reserves the right to terminate services at any time due to the occurrence of an event arising from network collapse or cessation of maintenance provision by network operators that prevent Jejeto from providing service in any destination covered by its service list. In such cases, no refunds will be provided.
1.9.6. Crypto payments are not refundable in most cases.
1.9.7. The Client assumes responsibility for any network fees or commissions associated with the reversal of the crypto transaction. By understanding and accepting this responsibility, the Client can proceed with the refund request with full knowledge of the potential costs involved.
1.9.8. To determine if a refund is possible, Clients should initiate a crypto refund by submitting a comprehensive request to customer support, including the transaction hash and the wallet to which the payment was sent.
2. Limitations for Clients
2.1. In no event shall Jejeto or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Jejeto Internet site, even if Jejeto or a Jejeto authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
3. Revisions and errata for Clients
3.1. The materials appearing on Jejeto website could include technical, typographical, or photographic errors. Jejeto does not warrant that any of the materials on its website are accurate, complete, or current. Jejeto may make changes to the materials contained on its website at any time without notice. Jejeto does not, however, make any commitment to update the materials.
4. Links for Clients
4.1. Jejeto has not reviewed all the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Jejeto of the site. Use of any such linked website is at the user's own risk.
5. Site terms of use modifications for Clients
5.1. Jejeto may revise these terms of use for its website at any time without notice. By using this website, you agree to be bound by the then-current version of these Terms and Conditions of Use.
6. Mandatory Arbitration and Waiver of Class Actions / Jury Trial
6.1. Arbitration
Any dispute, controversy, or claim arising out of or relating to these terms and conditions, including its formation, interpretation, breach, termination, or validity, shall be resolved by arbitration in accordance with the rules of Arbitration Institute of the Stockholm Chamber of Commerce, which rules are deemed to be incorporated by reference into this clause. The arbitrator(s) shall be appointed in accordance with the said rules, and the venue of arbitration shall be the State of Delaware, USA.